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Before you return the unit we would like to
be notified either via email or using this direct contact form. We will
acknowledge your request the same day.
To prevent SPAM we do not publish any email addresses here. Our email address
was sent to you when we notified you with shipment tracking number.
Because of refund policy set out by financial institutions, the timing is critical.
If you plan to exercise our 100% Satisfaction Guarantee, you must
take into consideration the transit time required for the unit to be
shipped back and forth. Please check with your shipping source to determine transit
time. To prevent damage during transit, please use
the same package as it was shipped in.
If you are shipping from USA,
please ship via
Priority Post using USA Postal services, do not use
UPS or
FedEx because border clearance charges may apply.
We reserve the right to refuse the package if
border clearance charges are required. |